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FAQ's

FAQ's

Is my payment information secure?

  • Our store is built on the Shopify platform. Payments are processed on Shopify's state of the art technology to keep your information safe. Your security is our #1 priority, so we take it a step further.  We have partnered with McAfee Security to give every customer $100,000 identity theft protection when they purchase on our site. You can shop safely on our site knowing you are protected.  

When will you ship my items? 

  • Orders will arrive within 12-20 days.  We do our best to expedite and often you will receive the product much sooner. Because many of our products are sourced overseas, shipping times vary. But, we do everything in our power to get it to you as soon as possible. 
  • There can be unforeseen issues outside of our control. However, we do offer refunds for items lost in transit after 60 days from your date of purchase.
    • In some cases, international shipments will require small import/customs taxes be paid. These will be the responsibility of the buyer.

    Can I cancel my Order?

    • Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.

    Do you accept returns?

    • Your satisfaction is our goal! Please see our Refunds & Returns Policy Page for details. You can also process your own returns on our Make A Return Page. 

    Will my items be sent in one package?

    • Because we've partnered with multiple manufacturers, items may ship separately for no additional cost.  You will receive tracking information for each item after it has shipped. If your items ship separately, some items may arrive before others. Do not worry, your items are on their way! 

     Can I track my order?

    • You'll receive an order confirmation email, and then once your order has been processed, fulfilled and shipped, you will receive a tracking email with specific tracking for your order. For your convenience we have an order tracking page where you can input all of your tracking numbers and see the status of where your order is and when it will arrive!
    • Please note it can take a minute for the tracking number to sync with your package, so if it does not show right away, don't worry!